Shipping Policy

Thank you for selecting The Cannabis Store, LLC for your cannabis products. This Shipping Policy outlines the terms and conditions regarding the shipping of our products for both wholesale and direct-to-consumer orders placed through our online platform.

1. Shipping Locations: We currently offer shipping within the United States only. We are unable to ship to international addresses, or to states where cannabis edibles, or certain other cannabis products are prohibited by law. It is the customer’s responsibility to ensure that the delivery address provided to us is accurate and legal for receiving our products.
2. Processing Time: Wholesale Orders: Once we receive your wholesale order, our team will process and strive to ship it within [2] business days. We will notify you if any unexpected delays occur. Direct-to-Consumer Orders: For orders placed directly by consumers through our online platform, we strive to process and ship them within [1] business day. However, please note that processing times may vary during peak seasons, the time of day the order was received by us, or due to any unforeseen circumstances.
3. Shipping Methods: We utilize reputable shipping carriers to ensure the safe and timely delivery of your products. The shipping method for your order will be determined based on the shipping address, order size, and carrier availability. We currently offer standard ground shipping and expedited shipping options.
4. Shipping Charges: Wholesale Orders: Shipping charges for wholesale orders will be calculated based on the order weight, destination, and shipping method selected. The shipping cost will be provided at the time of placing the order. Direct-to-Consumer Orders: For orders placed directly by consumers, shipping charges will be calculated based on the order weight, destination, and shipping method selected. The shipping cost will be displayed during the checkout process.
5. Delivery Time: The estimated delivery time depends on the shipping method selected and the destination address. Please note that delivery times may be affected by factors beyond our control, such as carrier delays or any unforeseen circumstances. Once your order has been shipped, we will provide you with a tracking number to monitor the progress of your shipment.
6. Order Tracking: Once your order has been shipped, you will receive a confirmation email containing the tracking number and instructions on how to track your package.
7. Packaging and Discretion: We understand the importance of discreet packaging for our customers’ privacy. All orders will be packaged securely and discreetly, without any explicit branding or indication of the contents.
8. Order Issues and Returns: If there are any issues with your order, such as damaged or missing items, please contact our customer service team within [7] days of receiving your order. We will work with you to resolve the issue promptly. For returns and exchanges, please refer to our Returns and Refunds Policy.
9. Legal Compliance: It is the customer’s responsibility to ensure compliance with all applicable laws and regulations regarding the purchase, possession, and shipping of cannabis edibles, or other cannabis products within your state. By placing an order with us, you confirm that you are of legal age and eligible to receive our products in your jurisdiction.
10. Modifications to the Shipping Policy: We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review the policy periodically for any updates.